Returns & Exchanges

KRAKATAU offers a flexible return policy allowing you to return or exchange items within 30 days of delivery, provided they are in their original condition with all technical tags attached. We strive to ensure your technical apparel meets your expectations for both function and fit.

Return Process

• 1.
  Initiate Request

  Log into your customer account or visit our returns portal to select the items you wish to return and specify the reason for the request.

• 2.
  Package Items

  Carefully place the unworn garments in their original packaging, ensuring all modular components and brand tags are included to avoid processing delays.

• 3.
  Ship the Goods

  Print the provided prepaid shipping label, attach it to your parcel, and drop it off at the nearest authorized carrier location.

• 4.
  Receive Refund

  Once our quality control team inspects the returned items, your refund will be processed to the original payment method within 5-10 business days.