Frequently Asked Questions
Everything you need to know about KRAKATAU techwear and services.
What is the signature technology behind KRAKATAU jackets?
Our outerwear utilizes high-performance membranes, heat-reflecting linings, and waterproof zippers. Each piece is designed for extreme weather protection while maintaining breathability and a minimalist urban aesthetic.
How long does international shipping take?
Standard international shipping typically takes 5-10 business days. We offer express shipping options at checkout which can reduce delivery time to 2-4 business days depending on your location.
What is your return policy for online orders?
We offer a 30-day return window from the date of delivery. Items must be in their original condition, unworn, and with all technical tags attached to be eligible for a full refund.
How do I choose the correct size for a technical fit?
KRAKATAU garments often feature a structured, ergonomic fit. We recommend consulting the specific size guide on each product page, as some items are designed for layering while others have a slim, athletic cut.
Are your materials sustainable?
We are committed to reducing our environmental impact. Many of our collections feature recycled insulation, PFC-free water-repellent coatings, and fabrics made from recycled plastic bottles.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay, as well as regional installment options like Klarna in specific markets.